FAQs
Our Showroom
Where is your Showroom?
- 74, Wali Center, Gulshan Avenue Dhaka-1212.
How can I contact the Showroom?
Our Payment Policies
What are the payment options?
You can pay online through all major Debit and Credit Cards, bKash.
Our Delivery Services
Does Luxerior deliver?
Yes, we do. As every piece is made to order, you can expect delivery within 25 working days of placing your order, whether you’re inside or outside Dhaka.
I live in Dhaka city. Do I have to pay?
Delivery inside Dhaka costs ৳1,500. It’s free of charge for orders of ৳1,00,000 or more.
I live outside Dhaka. Do I have to pay?
Yes, delivery charges outside Dhaka vary depending on your location. We’ll confirm the exact delivery charge with you after your order is placed.
Do you offer assembly services?
Yes, we do. A member of staff will come to your location after your product is delivered. They will help and assist you in setting up your product at no cost.
Our Repair and Warranty Services
Does my product come with a warranty?
Yes. We offer a 1-year warranty on the frame/structure against manufacturing defects, and a 6-month warranty on upholstery, stitching, and foam/cushioning against manufacturing defects. This does not cover normal wear and tear, misuse, damage from improper cleaning, moisture or pests, fading from sunlight, or damage from improper handling. If a covered defect occurs, we will first repair the product; replacement is only offered if repair is not possible. LUXERIOR uses top quality raw materials, deploys top craftsmanship, and performs stringent quality control before every delivery.
I've noticed a fault or I have received a faulty product. What should I do?
Once you notice a fault please send us a photo of the product and the area in question. You can send your photo to sales@luxerior.com.bd. After inspecting and evaluating the photo of the damaged product, if we deem the damage to be a manufacturing fault then we will be in touch. At this stage, we will let you know the timelines on when we will be able to repair your product.
How long will it take to repair the product(s)?
It should take about 14 to 21 working days but we need to evaluate the fault first. We will aim to get your product back to you at the earliest in all instances but just to be on the safe side we expect this timeframe. Please see repair policy and charges.
Our Customization Policy
Can I change the size of my own furniture?
Unfortunately, we can’t cater to this request. We follow very stringent production guidelines and each and every product of ours is made for use. Whether it’s the size or fabric of a particular product we ensure what you see is what you get.
Can I select the fabric for my products?
Unfortunately, we can’t cater to this request. We follow very stringent production guidelines and each and every product of ours is made for use. Whether it’s the size or fabric of a particular product we ensure what you see is what you get.
Our Return and Exchange Policy
What is the LUXERIOR Return/Exchange Policy?
As every piece of furniture is custom-made specifically for you, full payment is required at the time of order confirmation and this payment is non-refundable. Once production has started, orders cannot be cancelled, refunded, or exchanged for a change of mind. If an incorrect product, color, fabric, or size is delivered due to our error, we will correct or replace it at no extra cost. Manufacturing defects are covered separately under our Warranty policy. In the rare case that LUXERIOR is unable to fulfil an order, a full refund will be provided.